Fair Trade Standards
The details about our production standards can be found here.
We ship orders generaly within one day of receiveing the order. There can be times where we cant ship for 48 hours. If there isgoing to be a longer delay we will contact you before shipping.
For retail cutsomers, if you item is defective in any way we will replace it or refund your purchase within 60 days of the purchase date. We accept returns for other reasons (like style chouces) within two weeks of the order date.
Made By Survivors online customers can receive Empower Points for each purchase. Customers will receive 1 point for each dollar spent. Point value is $.05. Points expire 1 year from date of issue. Points can only be applied to purchases $40 and over not including shipping and taxes. Any product returned or exchanged can affect point balance. Points are assigned to the customer account and can not be transferred for any reason to another account. Points will be assigned upon shipment of order.
Other methods of earning reward points include: refering a friend who makes a purchase, signing up for a customer account, liking a page with Facebook, and writing a review. To earn points for "likes" on Facebook, customer must be logged into their customer account on MadeBySurvivors.com and be logged into their Facebook account at the same time. Points for Facebook "likes" become active after 3 days. You can only get 5 reward points for Facebook likes.
Points for reveiws will be credited after approved by site administrator. Points for establishing a customer account will be effective immediately and can be used on first purchase.
Made By Survivors reserve the right to alter these terms at any time without notification to participants in the rewards program.
All our corespondence with you has an opt out and you can opt out at any time. We do not share any of your personal informaition with anyone outisde Made By Survivors at any time (unless required by law). We have tracking code on the site to help us learn better how to improve it, but we dont sell or use that data for any other purpose.